Help Centre
Frequently asked questions
Clear answers to the most common questions about chatdivo.
What is chatdivo?
What is chatdivo?
chatdivo is an AI assistant for WhatsApp Business. You teach it about your business by uploading your documents, FAQs, or website. It then answers your customers' WhatsApp messages automatically — instantly, 24/7.
How does my AI agent know what to say?
How does my AI agent know what to say?
Your agent only answers based on the content you provide — your product info, policies, FAQs, or any documents you upload. It never makes things up or pulls from the internet.
How do I connect WhatsApp?
How do I connect WhatsApp?
Connecting takes a few clicks. chatdivo uses the official WhatsApp Business platform from Meta. You log in with your Facebook/Meta account and authorise your business number — no technical steps required.
Can a real person take over from the AI?
Can a real person take over from the AI?
Yes, at any point. When a question needs a human, the AI passes the conversation to your team — with the full message history already there so they're up to speed instantly.
How long does setup take?
How long does setup take?
Most businesses are live in under five minutes. Add your content, connect your WhatsApp number, and your AI agent starts replying.
Is a credit card required to start?
Is a credit card required to start?
No. You can start on the free plan with no card needed. Standard WhatsApp Business messaging fees from Meta may apply separately.